Dashdoc

Can I modify a transport and a eCMR once the transport has been completed by the drivers?

Once a shipment has been completed, when you check your shipments, you can modify :

e.g.: the loaded weight if the information provided by the driver is inaccurate

e.g.: invoiced price, customer to be invoiced, invoice number, etc.

- Product information
 e.g.: the loaded weight if the information provided by the driver is inaccurate
- Billing information
 e.g.: invoiced price, customer to be invoiced, invoice number, etc.

Documents can also be <a href="https://help.dashdoc.eu/en/articles/1680945-comment-joindre-ou-modifier-un-document-sur-un-dossier-de-transport-sur-dashdoc" rel="nofollow noopener noreferrer" target="_blank">added, modified or deleted.</a>

⚠️ Changes made in Dashdoc will not be transferred to the consignment note, which cannot be modified once signed.

🔙 My driver validated his mission too quickly, how can I reverse it?

You now have the option of going back to a previous step when one of your drivers has performed an action too hastily from their mobile application.

Ex : Your driver has validated his pickup or delivery by mistake, you would like to cancel his action or cancel an arrival on pickup site....

⚠ Please note that this action is non-reversible! use with caution

How do I cancel a validation step?

At the pick-up or delivery stage, click on "Mark not completed".

Validate the 3 ticks to confirm that you are aware of the impact of this action:

- The current consignment note will no longer be valid
- the consignment note must be re-signed by the driver and the consignee
- Execution data must be re-entered (goods, tonnages, dates and times).


1. Open the relevant transport
2. At the pick-up or delivery stage, click on "Mark not completed".

3. Validate the 3 ticks to confirm that you are aware of the impact of this action:
 - The current consignment note will no longer be valid
 - the consignment note must be re-signed by the driver and the consignee
 - Execution data must be re-entered (goods, tonnages, dates and times).

4. You have returned to the previous step (here "arrived on site")

5. Your driver can act on his delivery again.

My customer doesn't see all the shipments I make with him from his guest account. What should I do?

Search for your contact in the "contacts" tab

Check your contact's e-mail address. If it's correct, proceed to the next step, otherwise modify it.

Check the company to which it is attached.

⚠ Be careful, check the spelling. There may be duplicate companies in your address book.

If your address book contains 2 duplicate companies :

ex: company "Dashdoc" and "dashdoc" (two identical companies with different names).

Your contact can be attached to one company, but not the other.

When you enter an order for principal Dashdoc, your guest contact in dashdoc will not have visibility of the shipments made.

Check the status of his invitation: does he have access to his guest portal?

1. Search for your contact in the "contacts" tab
2. Check your contact's e-mail address. If it's correct, proceed to the next step, otherwise modify it.
3. Check the company to which it is attached.
 ⚠ Be careful, check the spelling. There may be duplicate companies in your address book.
 If your address book contains 2 duplicate companies :
 ex: company "Dashdoc" and "dashdoc" (two identical companies with different names).
 Your contact can be attached to one company, but not the other.
 When you enter an order for principal Dashdoc, your guest contact in dashdoc will not have visibility of the shipments made.
 
4. Check the status of his invitation: does he have access to his guest portal?

If my contact's e-mail address is correct and he's attached to the right company

Why can't I find my transport with my filters for the selected period?

In Dashdoc, you can filter your shipments by actual dates or requested dates.

If your filter is set on actual dates, then the shipment you're looking for may have taken place outside this period).