From your invoice, create a total credit note to be able to modify the data and re-invoice the whole.
Create a full credit note :
Open the invoice for which you wish to generate a credit note
Click on "more actions" : Generate a full credit note
Your draft credit note is created: it shows the total amount of the invoice. You can then click on "finalize" to generate the final credit note.
You can now re-invoice the concerned transports
These shipments are displayed in the order well to be invoiced. By clicking on a shipment, you can modify its price if required.
Once you have modified the shipment(s), you can re-select all your shipments for re-invoicing.
You will find all your credit notes in my invoices, attached to the relevant invoice:
Create a bare credit note
You can also create a bare credit note that is not linked to an invoice.
This allows you to manage the following cases:
Annual discount for your customers
Invoicing of a negative fuel surcharge on a separate invoice
Credit note for several invoices
Credit note on part of an invoice
To create a bare credit note, go to the Billing menu, then Credit Notes, and at the top right Create a transport less credit note.
Choose your customer and create your credit note.
💡Certain actions are not possible on other assets :
no PDF view of the draft credit note
no additional documents
bare credit notes are not taken into account when calculating the amounts exclusive of VAT when you select several invoices